10 YEARS
Smart Inverter Compressors
Covered across all LG Smart Inverter Refrigerators and DUALCOOL™ Air Conditioners, as well as AirLux cooling units.
2 YEARS
Televisions & Displays
Complete manufacturer coverage on LG OLED, QNED, and 4K UHD smart screens. Covers display panel and power board.
10 YEARS
AI Direct Drive™ Motors
10-year official warranty on LG front-load washing machines with AI DD™ Direct Drive motors, ensuring quiet reliability.
FULL COVERAGE
AirLux Cookers & Ovens
Official warranty covering auto-ignition mechanisms, gas safety valves, convection fans, and oven heating elements.
How to File a Warranty Claim in Rwanda
- Keep Your Sales Invoice: Retain your official MSV Technologies VAT purchase invoice issued at our Kigali showroom or upon delivery.
- Contact Our Service Desk: Call our technical hotline at +250 796 785 555 or send your invoice photo and serial number via WhatsApp to +250 796 785 555.
- Technician Inspection: A certified factory-trained technician will inspect the appliance at your premises in Kigali or coordinate authorized service in provincial regions.
- Genuine Replacement Parts: All repairs are carried out using 100% genuine factory replacement components without voiding warranty coverage.